DiverStore Shipping Policy

All orders to Bulgaria are usually shipped two times per week via the services of Speedy AD.

All parcels to Bulgarian addresses will be shipped with payment on delivery with all shipping costs calculated as part of the price so you should not have to pay anything in addition. Nevertheless the shipping charges for all orders made via e-mail or by the phone shall be paid by the customes. This guarantees the correct pricing on all shipping and handling costs for parcels delivered within Bulgaria.

All orders to neighbouring countries (Greece and Romania) will also be shipped via Speedy AD parcel service with delivery ranging between 48 and 72 hours following shipment. Shipping costs are calculated by the website and added to the order.

All orders to European Union countries different than the mentioned in the previous paragraph will be shipped via DPD.  The shipping charges are calculated upon checkout. For orders from countries outside the EU, we will use the services of Bulgarian Post airmail. Upon specific request we can also ship via DHL. The shipping costs calculated by the website are related to Bulgarian Post airmail shipment. Shipping via DHL is usually much more expensive and our team will contact each customer requesting these forms of delivery before proceeding with the shipment of the parcel.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We prefer to be as "green" as possible so please don't be surprised if a recycled package is used for your parcel.

Please note that some specific items cannot be stocked regularly. Generally you will find a special notice about the lead time for shipping such products. Nevertheless, please do not hesitate to contact us.